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Kumsan Korea
Customer Service Q&A

Q&A

We open the future with customer satisfaction.

Total 2 Cases 1 Page
  • This is a Q&A section to help you convenience by writing dow…

    This is a Q&A section to help you convenience by writing down frequently asked questions and answers.

  • ※ We guarantee you as follows.

    ※ We guarantee you as follows. * This product (CAREVER) was made through strict quality control and inspection.


    1) In the event of an abnormality in the product, you can receive free warranty for one year after purchase.


    - However, even if it is within the warranty period, if it falls under the paid service guidance of this warranty, you can receive the service after collecting the service amount corresponding to the paid repair.


    2) This warranty is valid only in Korea.


    3) Be sure to present a warranty when repairs are required.


    4) Please note that the warranty will not be reissued.


    5) If the product fails, please contact your purchasing agent.


    6) If you are unable to use the purchasing agent due to a director, etc., please contact the A/S center.




    ※ Paid service

    1) In case of customer negligence

    - In the event of a failure due to consumer careless handling or incorrect repair

    - If a failure occurs due to incorrect power capacity
    - In the event of product abnormality due to arbitrary modification




    2) in other cases

    - In the event of a failure caused by natural disasters (fire, salt damage, flood, etc.)

    - Failure and damage due to customer negligence, etc



    * If you have any other questions, please refer to the Q&A section and contact the number at the bottom of the homepage. We will process it quickly. :)

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